About the Subscriber based Monthly Plan If you are selecting the Subscriber based Monthly Plan, then you can select the different Option based on the size of your Contact/Subscriber List. How is the Email Sending Limit calculated? Based on the Subscriber Plan you will be allowed the Email Sending limit of 10x the count of subscriber plan selected. For e.g. if you are selecting the Plan of 10,000 Subscriber then you will be allowed to send 10 x 10000 = 1 lakh emails in the given month. What if I want to send more email then the Email Sending Limit and my subscriber list is not increasing? If you want to send more Email then the email sending limit based on the subscriber plan then you will have to upgrade your Plan to higher subscriber based plan. For e.g. if you want to send 1.5 lakh email and you have only 10,000 subscriber list then also you will have to choose the plan of 15,000 subscribers to Increase your email sending limit to 1.5 lakh Emails. How is the Subscriber/Contact count calculated? We calculate all unique contacts in your groups towards your contact count. We don’t include Archived, deleted & cleaned Contacts towards your contact count. Unsubscribes and Spam Complaints contacts are counted towards contact count. If you have the same Email-id in two different groups then it will be counted as two. In order to save on Billing it is better to Use Tags instead of adding the contacts in two different groups. Learn more about cost saving in this article. Can I save contacts more than my Subscriber List Plan? If you are in Subscriber Based Plan then you will be allowed to add contacts only up-to the Limit of contacts allowed in the Plan (Check here for how the subscriber/contact count is calculated). If you are using External modes of data collection like Forms or other tools then our system will not add contacts if the Limit is reached. You will have to upgrade your plan in order to be able to add more contacts or you can Move your contacts to Archive. We will not count Deleted contacts or Archived contacts into your Subscriber count. You can also remove contacts that are Inactive since long time or not responding to your campaigns or are frequently soft bouncing. What are the ways to reduce my monthly subscription cost? List management is the most important aspect of Email Marketing and also a factor which impacts your billing cost and Email deliverability. In order to reduce you cost and increase the Email deliverability it is important that you maintain List hygiene. You should follow the exercise on a regular interval to remove the contacts that are Inactive and not taking interest in your campaigns. Also you should remove the frequently bouncing emails. You have the option of Archive which keeps the history of emails and also does not count towards your billing. How can I Upgrade my Plan? You may be thinking of upgrading your account in order to be able to store more contacts or to be able to Increase your Email Sending Limits. You can upgrade your account any time you wish just by selecting the appropriate upgrade Plan and paying the difference amount of your current plan and the upgraded plan. As soon as you make the difference payment your account gets upgraded with the selected plan and you can store more contacts and also send more emails as per your new plan. Please note that in case of upgradation your billing cycle does not change, i.e. if you are having a Billing cycle from 10th Jan to 10th Feb and you decide to upgrade your plan on 20th Jan, then your next billing cycle will still remain 10th Feb to 10th Mar. Also when you upgrade then in your next billing cycle you will have to pay the Upgraded Plan amount. How can I Downgrade my Plan? In case you are planning to downgrade your plan then you should first have to ensure that the store contact list is below or equal to the contact list count as per the New Downgrade plan that you wish to choose. Also when you downgrade the plan then your email sending limit also reduces. You can downgrade your plan anytime you wish but the effect of the downgrade is applicable from your next billing cycle. For e.g. if you are having a Billing cycle from 10th Jan to 10th Feb and you choose to downgrade your plan on 20th Jan, then you will have to pay for your next billing month as per the downgrade Plan selected. Can I temporary pause my Billing? Yes, if you think you want to stop sending emails for a while and activate it back after some time then you can use the facility of PAUSE. This facility will be effective immediately and all your email sending will be paused till you reactivate the account. Your billing will also be paused from the next billing cycle. When you reactivate the account you will again have to choose your Subscriber plan according to your stored contacts and will have to make the payment accordingly. In this case your billing cycle will be changed and will start from the date of reactivation of the account. We don’t recommend you to pause your account in case you are planning to reactivate the account before the end of your current billing cycle. Can I store duplicate contacts? You cannot store duplicate contacts in the same group, but the same contact can be stored in different groups. In case of duplicate contacts in two different groups we will count it separately towards your contact count. We recommend using Tags instead of different groups to better manage your contacts. Any duplicate Email address will get automatically deleted at the time of addition.